Fair & Transparent
Refund Policy
We strive for complete customer satisfaction. Our refund policy is designed to be fair and transparent for all parties.
Last updated: January 2024
Our Commitment to You
At Samvik Research Solutions, your satisfaction is our priority. We offer unlimited revisions within the original scope to ensure the delivered work meets your expectations. In cases where issues cannot be resolved through revisions, our refund policy ensures a fair resolution.
Refund Timeline
Before work starts
Minus processing fees (2-3%)
100% refund
Within first 25% of project
Work completed will be charged
75% refund
25-50% project completion
Pro-rated based on work done
50% refund
50-75% project completion
Major portion already invested
25% refund
Beyond 75% completion
Revisions offered instead
No refund
Eligible for Refund
- Service not commenced within 7 days of confirmed start date (due to our delay)
- Significant deviation from agreed scope without prior communication
- Duplicate payment or billing errors
- Service cancellation before work commencement (subject to terms below)
- Quality issues that cannot be resolved through revisions
- Technical failures preventing service delivery
Not Eligible for Refund
- Services already delivered and accepted
- Change of mind after work has commenced
- Delays caused by client non-response or late inputs
- Scope changes requested after project initiation
- Dissatisfaction with academic outcomes (grades, acceptance)
- Violation of our Terms of Service
- Requests made after 30 days of delivery
How to Request a Refund
1
Contact our support team via email at support@samvikresearch.com or WhatsApp
2
Provide your order ID, reason for refund request, and any supporting documentation
3
Our team will review your request within 2-3 business days
4
Approved refunds are processed within 7-10 business days to the original payment method